Terms and Conditions


  1. All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed. Certain product ranges are available in selected delivery areas only.
  2. Certain flower and plant products may be delivered in bud to ensure longer life.
  3. Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). if you require further information before submitting an order please contact us 01908 662834
  4. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
  5. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
  6. Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

2.Orders / Payment

  1. You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
  2. We accept payment by all major credit and/or debit cards. 
  3. By clicking on the 'Make Payment' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.


  1. Except where stated, Standard Delivery is next day, and a charge of £5.00 will be applicable within the following local UK Postcodes:MK1, MK2, MK3, MK4, MK5, MK6, MK7, MK6, MK7, MK8, MK9, MK10, MK11, MK12, MK13, MK14, MK15, MK16, MK17, MK18, MK19, MK42, MK43, LU5, LU7 delivery for the rest of UK will be handled via our Florist National Delivery network at £10, but please note, that at certain times of the year these prices can vary. If you request delivery to remote areas which are not normally delivered to by us you will be advised of any additional charges as soon as possible upon receipt of your order.
  2. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.
  3. Same day delivery at a charge of £5.00 (except where noted).The service is offered to orders for selected delivery locations within the UK, Republic of Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your order must be placed by 3pm. This delivery service is offered subject to availability and may be withdrawn without notice during busy periods. 
  4. To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. 
  5. Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date - you will be advised of this at the time of placing your order.
  6. In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
  7. Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s). 
  8. Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
  9. In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed. 
  10. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God


  1. If, for any reason, you wish to change or cancel your order you can do so, by calling us on 01908 662834 or email us via our contact us page. Please give 48 hours’ notice before the requested delivery date.  

5.Contact Us

  1. In the event that you are not satisfied with the Service any complaints should be addressed in the first instance to:
  2. Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
  3. Complaints policy: In the event of any complaint please contact us and we'll do all we can to put the situation right.


  1. Whilst we agree to use all reasonable endeavours to ensure that our Website is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website impossible or impractical.
  2. We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
  3. We understand that we are under a legal duty to supply goods that are in accordance with the contract

7.Use of our discount voucher codes

  1. Our discount voucher codes can only be used against purchases made on our website for delivery to MK addresses only.
  2. Voucher codes must be entered in the relevant section of the order process on our website, we are unable to apply a discount to orders already placed. 
  3. Voucher codes are usually restricted to one use per customer and should not be passed on to additional recipients.
  4. Voucher codes may also be set to a maximum number of redemptions - if we are not able to accept the discount code you have entered it will be because the code has expired or maximum redemption level for promotion exceeded. We will advise you accordingly in the order process and the discount will not be applied.
  5. Selected voucher codes may be restricted for use against specified products - where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.
  6. Voucher codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
  7. Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the discount code you have entered.
  8. Changes to these terms of use may be made at any time.


  1. We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. 
  2. Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

9.Intellectual Property

  1. All other rights, including copyright, in this website are owned by Clover Leaf Creations. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Clover Leaf Creations You may not modify, distribute or repost something on this website for any purpose. 


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©2016 www.cloverleafcreations.co.uk - All rights reserved.

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